DTE Energy, Consumers Energy face power-outage challenges (2025)

The power in Leah Thomas’ Beverly Hills, Michigan, home went out about 9 p.m. on Feb. 22.

It was back on four days later, on Sunday evening, but was lost again the next day. And like thousands of Michigan residents left in the dark following back-to-back ice storms, Thomas wonders when the lights will come on — and stay on.

“It has been unsettling ... not knowing exactly what is going to happen day to day,” she told The Associated Press in an interview Tuesday.

Detroit-based DTE Energy reported Wednesday morning that about 15,890 of its customers still were without service. More than 600,000 homes and businesses serviced by the utility lost power during last Wednesday’s ice storm. An additional 46,000 were out Tuesday following a second ice storm on Monday.

Jackson, Michigan-based Consumers Energy said Wednesday morning that it had restored power to more than 90% of its 403,000 customers who lost it following both storms. Nearly all of the remaining homes and business without service should have it back later in the day, the utility said.

Meanwhile, Thomas said her family is trying to keep their pipes from bursting because of the cold and have lost all the food in their refrigerator.

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DTE Energy officials have said the problems caused by last Wednesday’s ice storm are the worst in about 50 years. A December 2013 storm knocked out power to nearly 600,000 homes and businesses in Michigan. Experts say such weather extremes could become more commonplace.

CHANGING WEATHER PATTERNS

“Events like freezing rain ... they’re pretty rare but they’re showing up in places that are new and in times that are new,” said Richard Rood, a professor in the University of Michigan’s Department of Climate and Space Sciences and Engineering. “They might be a little more intense because its warmer. Before, (the moisture) might fall as snow, which is not nearly as damaging.”

Beginning Feb. 22, rain began to fall across parts of Michigan. As the temperature dropped, it became sleet and ice.

“Freezing rain events cause just massive tree falls, and then the ice on the line weights the lines,” Rood said. “Some of this is very hard to plan for, but there are ways you can build a resilience, often by tree management, which is the first line of defense.”

AGING INFRASTRUCTURE

Heat events during the summer and winter weather like the ice storms just aren’t good for older infrastructure across the United States, Rood said.

“That infrastructure was built for a different climate, different environmental conditions,” he said. “Now it’s changing, and we need to be thinking about the future.”

Thomas said she wonders about the soundness of that infrastructure.

“We did have an ice storm on Wednesday last week, but the ice melted over 24-48 hours — and here we are days later still having a problem,” she said.

But delays in restoration have more to do with planning and logistics than an infrastructure, said Seth Guikema, professor of Industrial and Operational Engineering at the University of Michigan.

“A lot of it is being able to plan ahead and forecast,” he said.

WHAT UTILITIES ARE DOING

DTE Energy Chair and Chief Executive Jerry Norcia has said the utility has spent billions of dollars working to prepare the power grid for severe weather events, including trimming 5,000 to 6,000 miles (9,600 kilometers) of trees each year to prevent branches from falling onto power lines.

Consumers Energy is carrying out a five-year, $5.4 billion plan to build a stronger, smarter power grid that reduces the number and length of outages.

Last week, Democratic Gov. Gretchen Whitmer called for accountability, saying “we can move faster as these climate events happen more and more often.”

State Sen. Sean McCann, a Democrat from Kalamazoo and chair of the Senate Committee on Energy and Environment, said Tuesday that he wants an investigation.

WHO GETS HELP FIRST

Consumers Energy supplies electricity to 1.8 million homes and businesses, largely outside of metropolitan Detroit. DTE Energy has about 2.3 million electricity customers in southeastern Michigan.

Hospitals, fire stations, nursing homes and other critical services receive high priority in restorations, said Ryan Stowe, a DTE Energy vice president.

From there, crews move on to large pockets of outages before beginning service restoration “where we focus a lot of resources on going out and kind of triaging individual homes,” said Stowe, who called the ice storm the largest in the company’s history.

“The ice sure puts quite a burden on all these trees that are around our area and around our lines,” he said. “We’re going to continue to look for ways to make the system more resilient, be able to handle any damage that’s coming from those trees.”

OPTIONS FOR UTILITY CUSTOMERS

Utility customers in the Detroit area may have more to be concerned with as more cold, wet and icy weather is expected this weekend. Snow, freezing rain and wind are expected Friday night into Saturday, according to the National Weather Service.

“It’s not clear to me that a homeowner can do very much to prevent power from going out,” said Parth Vaishnav, an assistant professor of sustainable systems at the University of Michigan School for Environment and Sustainability. “In the summer, homeowners can turn up their thermostats a bit to reduce their air conditioning loads. If enough people do that, that may help protect the electricity grid when it is stretched. But that is a different problem from physical damage to the electricity distribution grid, which is what caused the recent outages.”

Vaishnav, who lives in the Ann Arbor, Michigan, area also lost power because of last Wednesday’s ice storm.

“We happen to have a gas fireplace,” he said. “We used that, but you don’t want to have to rely on gas. We have an electric vehicle that lets us draw 15 amps. That’s quite a lot of power from the battery. Half the battery would keep our fridge, a few lights and furnace running for a couple of days.”

________

Williams reported from West Bloomfield, Michigan. Walker reported from New York. Associated Press writer Ed White in Detroit contributed to this story.

DTE Energy, Consumers Energy face power-outage challenges (2025)

FAQs

How does DTE prioritize power outages? ›

During a major storm, our top priority is restoring power to hospitals, nursing care facilities, police and fire stations, communication facilities (radio and television stations), and sanitary pumping facilities.

Who is most affected by power outages? ›

In the last 20 years, Florida has had the most people per capita impacted by power outages — more than 900,000. In 2022, California accounted for 24% of all U.S. power outages, and Texas accounted for 14%.

What is the DTE Energy customer service number? ›

Call General Customer Service for Residential Customers: 800.477.4747.

How does DTE interruptible service work? ›

During times of high electric demand, DTE will briefly interrupt your air conditioning or air source heat pump in 15-minute intervals by sending a signal to the DTE Load Control Device (LCD), which is installed when your home is initially enrolled in the program.

What is the difference between a power outage and a power interruption? ›

The terms are more or less synonymous, although in general an interruption is short (up to a few seconds), and an outage long.

What state loses power the most? ›

The U.S. States with the Most and Least Power Outages

With the most annual power outages, Maine is surely left in the dark. The Pine Tree State tops the list with an average of 4.35 power outages every year, a stark increase above the national average of 1.62 per year.

Which state has the least reliable power grid? ›

Find out what's happening in Across Massachusettswith free, real-time updates from Patch. Louisiana ranked as the least reliable power grid in the country with 4,811 minutes of power outage per customer each year. Rounding out the bottom five were Oregon, Texas, Mississippi, and West Virginia.

What is the number one cause of power outages in the US? ›

Transmission -Transmission lines move electricity generated in a distant location to locations closer to where people live. Damage to transmission lines creates disruptions across larger geographic areas than damage to distribution or customer equipment and can threaten grid stability if not properly managed.

What is the grace period for DTE Energy? ›

For customers who are having trouble paying their final balance by the due date, DTE provides an additional 60 day grace period before reporting any unpaid balance to credit reporting agencies.

What is the old name for DTE Energy? ›

DTE Electric Company (formerly The Detroit Edison Company) was founded in 1886. DTE Electric's power generation portfolio includes renewable energy, but is primarily generated by fossil fuels. In 2022, 68.58% of electricity generated by DTE came from coal, gas, and oil. The regional average fossil fuel mix was 65.82%.

Is DTE the only electric company in Michigan? ›

If you are an electric business customer of Consumers Energy Company, DTE Electric Company, Upper Peninsula Power Company, Upper Michigan Energy Resources Corporation or Cloverland Electric Cooperative, you may choose to shop for your power supply through an AES or continue to get your electric supply from your current ...

Where does DTE get its electricity from? ›

DTE Electric generates, transmits and distributes electricity to 2.3 million customers in southeastern Michigan. With an 11,084 megawatt system capacity, the company uses coal, nuclear fuel, natural gas, hydroelectric pumped storage and renewable sources to generate its electrical output.

What are peak hours for DTE Energy? ›

3 p.m. - 7 p.m.

How does DTE work? ›

Data terminal equipment (DTE) is an end instrument that converts user information into signals or reconverts received signals. It is also called data processing terminal equipment or tail circuit. A DTE device communicates with the data circuit-terminating equipment (DCE), such as a modem.

How does DTE read my gas meter? ›

Just like our existing electric and natural gas meters, smart meters record your energy usage. These meters — installed at no cost to you — transmit your usage data to our billing center via radio-frequency signals.

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